Privacy Policy
Your privacy matters to us at Cytheravosil
Introduction
At Cytheravosil, we're committed to protecting your personal information and being transparent about how we collect, use, and share your data. This privacy policy explains our practices in detail and outlines your rights under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We believe privacy isn't just about compliance – it's about building trust. That's why we've designed our data practices with your interests in mind, giving you control over your information while enabling us to provide you with valuable business mentorship services.
Information We Collect
Personal Information You Provide
When you interact with Cytheravosil, we collect information you voluntarily provide to us:
| Information Type | Examples | Collection Purpose |
|---|---|---|
| Contact Information | Name, email address, phone number, mailing address | Communication, service delivery, program enrollment |
| Professional Details | Business experience, career goals, industry background | Personalized mentorship matching and program customization |
| Financial Information | Payment details, billing address, transaction history | Processing payments and maintaining financial records |
| Learning Data | Progress tracking, assessment results, participation records | Program improvement and educational support |
Automatically Collected Information
Our website and digital platforms automatically collect certain technical information to improve your experience:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on site, and navigation patterns
- Referral sources and search terms used to find our site
- Cookie data and similar tracking technologies
How We Use Your Information
Primary Purpose: We use your personal information primarily to deliver high-quality business mentorship services, match you with appropriate mentors, and support your professional development journey.
Specifically, we use your information for:
- Providing personalized mentorship programs and educational content
- Matching you with mentors based on your business goals and experience level
- Processing payments and managing your account
- Communicating about programs, schedules, and important updates
- Tracking your progress and providing feedback on your development
- Improving our services through analysis and research
- Ensuring platform security and preventing fraudulent activity
- Complying with legal obligations and regulatory requirements
We may also use aggregated, anonymized data to understand trends in business education and share insights with the broader entrepreneurial community – but this never includes personally identifiable information.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in these specific circumstances:
With Your Consent
We'll share your information when you explicitly agree, such as connecting you with mentors or featuring your success story in our marketing materials (with your permission).
Service Providers
We work with trusted third-party service providers who help us operate our business. These include:
- Payment processors for secure transaction handling
- Cloud storage providers for data hosting and backup
- Email service providers for communication management
- Analytics platforms for website performance monitoring
- Customer support tools for service delivery
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Your Privacy Rights
Under Canadian privacy law, you have several important rights regarding your personal information:
Access Your Information
You can request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Inaccuracies
If any of your personal information is incorrect or outdated, you can request corrections. We'll update our records promptly.
Request Deletion
You may ask us to delete your personal information, subject to legal retention requirements and legitimate business needs.
Withdraw Consent
Where we process your information based on consent, you can withdraw that consent at any time, though this may affect service delivery.
Data Portability
You can request your personal information in a commonly used, machine-readable format for transfer to another service.
File a Complaint
You have the right to file a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information.
Exercising Your Rights: To exercise any of these rights, contact us at info@Cytheravosil.world or use the contact information below. We may need to verify your identity before processing certain requests.
Data Security and Protection
We take data security seriously and implement multiple layers of protection:
Technical Safeguards
- 256-bit SSL encryption for all data transmission
- Secure cloud infrastructure with regular security audits
- Multi-factor authentication for system access
- Regular security updates and vulnerability assessments
- Encrypted database storage with access controls
Organizational Measures
- Limited access to personal information on a need-to-know basis
- Regular privacy and security training for all staff members
- Clear data handling procedures and incident response plans
- Background checks for employees with access to sensitive data
- Regular review and updating of security policies
While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:
- Active Program Participants: Information is retained throughout your enrollment and for 2 years after program completion
- Financial Records: Payment and billing information is kept for 7 years as required by Canadian tax law
- Marketing Communications: Contact information is retained until you unsubscribe or request removal
- Website Analytics: Anonymous usage data is typically retained for 26 months for trend analysis
- Legal Obligations: Some information may be retained longer if required by law or for legal proceedings
When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods.
International Data Transfers
Cytheravosil primarily operates within Canada, but some of our service providers may store or process your information outside Canada, including in the United States. When this occurs:
- We ensure adequate protection through contractual safeguards
- We verify that service providers maintain appropriate security standards
- We limit data transfers to what's necessary for service delivery
- We monitor compliance with privacy requirements across all jurisdictions
Your information may be subject to the laws of the countries where it's processed, which may differ from Canadian privacy laws.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our website:
Types of Cookies We Use
- Essential Cookies: Necessary for basic website functionality and security
- Performance Cookies: Help us understand website usage and improve performance
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to view, manage, and delete cookies through their settings menu.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- We'll post the updated policy on our website with a new effective date
- We'll notify active users by email at least 30 days before changes take effect
- We'll highlight major changes in our communication
- We'll provide a summary of key updates for easy reference
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your personal information, we're here to help:
260 Rue Racine E suite 102
Chicoutimi, QC G7H 1R9
Canada
Phone: +1 (250) 372-8651
We aim to respond to all privacy inquiries within 5 business days. For urgent matters, please call during regular business hours (Monday-Friday, 9 AM - 5 PM EST).